Shipping policy
Shipping Policy
Last Updated: August 2026
Welcome to MALE.
The MALE store is operated by The Ideal Man Cosmetics Trading Company / Limited Liability Company.
Order Processing & Shipping
We aim to process and ship orders as quickly as possible after order confirmation.
The MALE team or the delivery company may contact the customer to confirm the order, phone number, and delivery address before shipment.
Customers are responsible for providing accurate names, phone numbers, addresses, and order information to help avoid delivery delays.
Delivery Time
Delivery times may vary depending on the country, city, area, and delivery company.
Delays may occasionally occur due to circumstances beyond MALE’s control, including courier delays, weather conditions, public holidays, or other exceptional circumstances.
Shipping Fees
Shipping fees will be displayed during checkout or communicated before the order is confirmed.
Shipping fees may vary depending on the country or delivery area.
Cash on Delivery
Cash on Delivery (COD) is available in areas where this service is supported.
The customer is responsible for paying the order value and any applicable delivery charges according to the details provided when the order is confirmed.
Unreachable Customers
Customers must provide a valid phone number and accurate delivery address.
If the delivery company is unable to reach the customer or the customer does not respond, another delivery attempt may be made according to the courier company’s policy.
If the customer refuses to receive an order after it has been shipped, the shipment will be handled according to the applicable delivery company’s policy.
Product Availability
All orders are subject to product availability.
If a product becomes unavailable after an order has been placed, we may contact the customer to cancel the affected product or order or offer an alternative with the customer’s approval.
Contact Us
For any questions regarding shipping or delivery, please contact:
MALE Customer Care
Phone / WhatsApp: +962777770116
Email: hello@maleofficial.com
Address: Amir Ben Mail Street, Amman, Jordan
The Ideal Man Cosmetics Trading Company / Limited Liability Company